IT Support Westlake Village, CA

IT Support in Westlake Village for Businesses

Urban IT provides managed IT services, help desk support, cybersecurity, and cloud services to small businesses in Westlake Village and the surrounding area. We have been solving IT problems throughout Conejo Valley since 2002.

(818) 914-5152
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24+
Years in Business

60+
Businesses Served

25,000+
Issues Resolved

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Find out exactly where your technology stands. We will review your network, security, and systems and give you an honest picture of what is working, what is not, and what it would take to fix it. No obligation, no sales pressure.

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Proven Reliability, Recognized by Industry Leaders

Award-Winning IT Support

Channel Futures MSP 501 award won by Urban IT in 2022 and 2023.
The Channel Co's CRN award for Top Solution Provider 500 won by Urban IT in 2022.
Clutch award for Top Managed Service Provider in Los Angeles won by Urban IT in 2024.
What We Do

IT Services for Westlake Village Businesses

From day-to-day helpdesk support to strategic IT planning, Urban IT delivers the full stack of technology services your business needs.

Managed IT Services

Your fully outsourced in-house IT team. We proactively monitor, maintain, and support your entire IT infrastructure, so you can focus on running your business, not fighting tech issues.

Co-Managed IT

Already have an internal IT person? We integrate alongside your existing team to fill gaps, add expertise, and extend your capacity, without replacing what is already working.

Cybersecurity

24/7 security detection, prevention, and rapid response. We protect your business data, employee endpoints, and network from evolving threats; before they become incidents.

Cloud Services

From Microsoft 365 and cloud-based collaboration to backup and storage solutions, we handle the cloud services that keep your business running smoothly and securely.

IT Compliance

Support and guidance for ISO & NIST, HIPAA, SOC 2, CMMC, FINRA, and more. We help regulated businesses stay audit-ready year-round.

VoIP & Communications

Modern business phone systems that are flexible, scalable, and cost-effective. Seamlessly replace aging phone infrastructure with a cloud-based VoIP solution tailored to your team.

Why Partner With Us

Your IT Team, Without the Overhead

We go beyond just resolving support tickets. We become an extension of your team, thinking strategically about your technology so you do not have to.

01
Local Westlake Village Team

We are your neighbors headquartered right here in Westlake Village. Fast on-site response when remote support isn’t enough.

02
Outsourced, In-House IT

We become a genuine extension of your team. You get consistent people who know your business, not whoever happens to pick up the phone.

03
Predictable Monthly Costs

Flat-rate pricing with no surprise bills. Know exactly what you’re spending on IT each month, with no hidden fees.

04
Proactive, Not Reactive

We monitor your systems 24/7 and resolve issues before they impact your business; most problems are fixed before you notice them.

05
Award-Winning Support

Recognized by Channel Futures MSP 501, CRN Top 500, and Clutch as a top managed service provider in Los Angeles.

06
Enterprise-Grade Security

We bring the cybersecurity standards of enterprise IT to mid-size businesses; protecting you from threats that are growing in sophistication every year.

07
Strategic IT Planning

Regular business reviews, technology roadmaps, and budget planning. We align your IT investments to your business goals.

08
24+ Years of Experience

Founded in 2002, we have built lasting partnerships across legal, healthcare, finance, professional services, real estate, escrow, e-commerce, and more.

The Urban IT Difference
Your Trusted Technology Partner, Not Just another IT Vendor

What sets Urban IT apart is not any single service; it is how everything works together. You get a local team that knows your business by name, proactive monitoring that catches problems before you notice them, flat-rate pricing that keeps your budget predictable, and the strategic guidance to make sure your technology is actually moving your business forward. Every one of those things matters on its own. Together, they are the difference between an IT vendor and a real technology partner.

About Urban IT

Westlake Village’s Trusted IT Partner Since 2002

Urban IT was founded in 2002 by Brian Zander with a straightforward goal: give small and mid-size businesses access to the same caliber of IT support that large enterprises take for granted, without the enterprise price tag or the impersonal service that tends to come with it.

More than two decades later, that mission has not changed. We are headquartered at 370 N Westlake Blvd in Westlake Village, and our team serves businesses throughout the Conejo Valley, greater Los Angeles, Ventura, and Santa Barbara counties. Our clients range from law firms and medical practices to professional services firms, media companies, and growing SMBs.

Urban IT office building located at 370 N Westlake Blvd, Ste 230, Westlake Village, CA. Urban IT offers IT support in Westlake Village and surrounding areas.

What has kept clients with us for 10, 15, and even 20 years is not just that we resolve tickets quickly. It is that we take the time to understand how each business operates, what they cannot afford to have go down, and where they want to be in three years. That kind of relationship does not happen by accident. It is built by showing up consistently, communicating honestly, and treating every client’s business as seriously as they do.

We are active members of the local business community and have been supporting Conejo Valley businesses since before cloud computing was a common term. When you work with Urban IT, you are not a ticket number. You are a partner, and you will have the same team in your corner for years to come.

Learn More About Urban IT
Client Testimonials

What Westlake Village Businesses Say About Us

We’ve been building lasting partnerships across Southern California since 2002. Here’s what our clients say.

  • “We’ve had Urban IT as our IT provider at our law firm for over 20 years. Brian and his team are always very responsive to our tickets when we need attention. I have always recommended Urban IT to colleagues and will continue to do so.”

    Barry
    Barry J.
    Attorney
    Westlake Village
  • “Ever since we contracted Urban IT as our outsourced IT firm, our tech issues have been almost non-existent. I would consider them to be an essential partner to our business and am thankful we found them when we did.”

    Tiffany
    Tiffany A.
    CFO
    Westlake Village
  • “Urban IT has been managing our systems for over ten years now and we have never looked back. Their team has always gone above and beyond in assisting me and my team. Anytime we have an issue, Urban IT is readily available to help.”
    Benjamin
    Benjamin S.
    Attorney
    Thousand Oaks
  • “The Urban IT team has been a great help to my clinic. They’re always quick to respond, which keeps things running smoothly. It’s a relief knowing we have reliable support we can count on and that they understand healthcare environments.”
    Dr. Schulz
    Dr. Schulz
    Family Medicine
    Agoura Hills
  • “Its been nothing but a dream to have a reliable IT support team take care of our computer network. Its nice to have someone knowledgeable to speak to whenever I’m in a time crunch and need an issue resolved.”

    Marty
    Marty M.
    CPA
    Westlake Village
  • “Working with Urban IT has really helped us stay organized and secure as we’ve expanded our business. Their expertise has allowed us to focus more on our creative work, knowing the technical side is well-managed.”

    Chloe
    Chloe W.
    VP of Content
    Calabasas
Common Questions

Frequently Asked Questions

Urban IT is headquartered at 370 N Westlake Blvd, Suite 230, right here in Westlake Village. We serve businesses throughout the Conejo Valley and Greater Los Angeles area, including Thousand Oaks, Agoura Hills, Calabasas, Woodland Hills, Encino, Sherman Oaks, West Los Angeles, and surrounding communities. Being locally based means we can be onsite at your office quickly when you need us.

If you are looking for IT support in Westlake Village or the surrounding area, give us a call and we can talk through whether we are a good fit.

Learn more about Westlake Village.
Learn more about the Conejo Valley business community.

We offer both. The majority of support requests are resolved remotely through our service desk, often within minutes. For issues that require a hands-on visit, such as hardware installation, network setup, equipment troubleshooting, or office moves, our technicians come directly to your location.

As a locally headquartered company, our onsite response times across the Conejo Valley are among the fastest you will find from any managed IT provider. You will never be waiting on a technician driving in from across the city.

Urban IT provides a full suite of IT services designed to cover everything your business needs. This includes managed IT services, cybersecurity, IT compliance, co-managed IT, VoIP phone systems, cloud services, backup and disaster recovery, Microsoft 365 management, network monitoring, and strategic IT planning.

Rather than coordinating with multiple vendors for different needs, Westlake Village businesses work with one local team that handles it all. Having a single point of accountability means faster resolutions, cleaner communication, and no finger-pointing between vendors when something goes wrong.

For most issues, you can expect a response within minutes. When you submit a support request, it goes directly to our service desk and is triaged immediately during business hours. Critical issues are escalated right away. For after-hours emergencies, we have on-call coverage so your business is never left waiting until Monday morning. Our average response times are something we track closely and report on. It is one of the benchmarks we hold ourselves accountable to as part of every client relationship.

We work with businesses across a wide range of industries, with particular depth in legal, healthcare, accounting, finance, professional services, real estate, escrow, and e-commerce. Some of these industries carry specific compliance requirements: HIPAA for healthcare, FINRA for financial services, CMMC for defense contractors. We have direct experience navigating those frameworks. That said, our core managed IT and cybersecurity services are built to serve any small or mid-size business that depends on reliable technology to operate. If you are unsure whether we are the right fit for your industry, a free consultation is the best way to find out.

Managed IT is proactive; break-fix is reactive. With break-fix, you call someone when something breaks, they fix it, and you get a bill. There is no incentive for a break-fix vendor to prevent problems because every issue is revenue for them. With managed IT, Urban IT monitors and maintains your systems continuously for a flat monthly rate, identifying and resolving issues before they impact your business. For most small businesses in Westlake Village, managed IT ends up being more cost-effective than break-fix, and far less disruptive, because the fires simply do not happen as often.

Yes. This is called co-managed IT, and it is one of our most popular service arrangements. We work alongside your internal IT staff to fill gaps in coverage, handle overflow support requests, provide after-hours monitoring, and bring specialized expertise for projects outside their skill set. Your internal person stays focused on higher-level priorities while Urban IT handles the day-to-day. It is a flexible arrangement that scales up or down depending on what your team needs, and it avoids the all-or-nothing choice of either hiring more staff or fully outsourcing.

Yes. We manage both Microsoft 365 and Google Workspace for our clients, including user administration, onboarding and offboarding, email configuration, security settings, and ongoing support. Both platforms have their strengths, and we work with whichever one fits your business best rather than pushing you toward one or the other.

If you are considering migrating from one platform to the other, we can handle that process with minimal disruption to your team. We have done enough of these migrations to know where things tend to go wrong, and how to avoid them. Either way, you will have a team that knows the platform inside and out and can support your users from day one.

Managed IT services are priced on a per-user or per-device basis at a flat monthly rate, so your IT costs are predictable and never come as a surprise. Pricing depends on the size of your team and the services included in your plan. We offer a free consultation to assess your environment and provide a straightforward quote tailored to your business. You can also visit our pricing page for an overview of our plans.

The first step is a free IT assessment where we review your network, security posture, devices, and current setup. From there, we put together a clear picture of what is working, what is not, and what we recommend, with no obligation to move forward. If you do decide to partner with us, onboarding is a structured process: we document your environment, deploy our monitoring tools, get your team set up in our ticketing system, and make sure everyone knows how to reach us. Most clients are fully onboarded within two to three weeks.

Contact Us

Get in Touch

Whether you have a question about our services or want to talk through a technology challenge, we are here to help.

Phone

(818) 914-5152

Office Address

370 N Westlake Blvd, Suite 230, Westlake Village, CA 91362

Office Hours

Mon-Fri: 8:30am – 5:30pm
Weekends & After Hours: On-call

Ready to get Started?

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We will review your current setup, identify any risks, and show you exactly how we can help, at no cost or obligation.

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