Managed IT Services

Proactive IT Solutions you can Rely on

When you partner with Urban IT, your business will gain access to an extensive suite of proven IT solutions. This includes remote monitoring & management of your IT infrastructure, access to a number of professional IT experts through our Service Desk, on-site support services, and high-quality IT consulting. With Urban IT’s managed IT services, you can concentrate on your core business while we handle all your IT needs. Our proactive approach ensures that potential issues are addressed before they impact your operations, keeping your business running smoothly.

Why Partner with Urban IT

Service Desk &
Remote Support

Urban IT’s Service Desk connects you to a team of IT professionals who are always available to assist you with all your IT support needs and questions. We set a high standard for customer service and will ensure your requests are handled quickly & efficiently.

On-Site Support & Services

For services and requests that require an on-site visit, our technicians will promptly come out to your office to get the job done right. For example, requests that involve installing, moving, troubleshooting, or upgrading equipment would require an in-person office visit.

Proactive IT Maintenance

With our managed IT services, we work proactively to prevent issues before they occur. We achieve this through utilizing our vast library of automation templates and scripts that allow us to process patch management, application updates, and firmware updates.

Remote Monitoring

As part of our managed services, we will proactively monitor your business’s workstations, laptops, servers, and network infrastructure to ensure your systems are running smoothly. Our technicians are promptly alerted any time errors or issues occur.

Backup & Disaster Recovery

We offer secure, enterprise-level online and offline backup solutions to ensure you do not lose your business-critical data. In the event of ransomware, hardware failure, natural disasters, or just plain accidents, we have your back when it comes to safeguarding your data.

Managed Microsoft 365

Our team of qualified technicians manage Microsoft 365 user administration, monitoring, maintenance, and support. As such, we will handle employee onboarding and offboarding when it comes to email and other Microsoft 365 products.

More on Managed IT

Managed IT refers to a broad scope of various IT services that an MSP (managed service provider) offers to their clients for a flat monthly rate. These services generally include ongoing IT support, remote monitoring & management, system maintenance, backup & disaster recovery, cybersecurity, cloud services, etc.

Some of the benefits associated with managed IT services include:

Predictable IT spending
Reduced downtime
Proactive monitoring
Preventative maintenance
Regular software updates
Improved productivity & efficiency
Improved protection of your network & computer systems.

Many IT vendors operate in the break/fix model which means they only take action when an issue is reported to them. When something breaks, they fix it and charge you.

Generally, it is not in a break/fix vendor’s best interest to resolve the root cause of the issue because the more times they fix the same issue, the more they get to charge you. They also may not have the skills or expertise to even know what the root cause of the issue is.

Instead, Urban IT proactively manages your IT infrastructure through remote monitoring, system maintenance, and providing helpdesk support; all at a flat monthly rate.

Pricing for managed IT services depends on the size of your organization and the complexity of the technology stack. Factors such as how many employees, workstations, servers, and locations play a part in calculating pricing. Check out our pricing page for a ball-park figure or contact us today for a formal estimate.

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