This page explains how Urban IT collects, uses, shares, and protects personal information through our website, marketing activity, and general business communications.
Overview
This Privacy Policy explains how Urban IT collects, uses, discloses, and protects personal information through our website, marketing activity, and general business communications.
Urban IT provides IT support and managed technology services from Westlake Village, California, and serves businesses in California and across the United States. Some privacy rights are specific to California residents, while other rights may apply depending on where you live and how you interact with us.
Information We Collect
We collect information that you provide directly, information collected automatically through website technology, and limited information from service providers that help us operate the website and communicate with visitors.
| Category | Examples | Typical Source |
|---|---|---|
| Contact information | Name, business name, email address, phone number, and message content. | You, when you submit a form or contact us. |
| Business inquiry information | Information about your company, IT needs, requested services, and communication preferences. | You, your company, or a referral source. |
| Website and device information | IP address, browser type, device identifiers, referring pages, pages viewed, approximate location, and interaction data. | Website analytics, cookies, pixels, server logs, and similar technologies. |
| Marketing engagement information | Email opens, link clicks, campaign engagement, form submissions, and lead source information. | ActiveCampaign and similar marketing or CRM tools we may use. |
| Security and spam prevention information | Signals used to help detect spam, abuse, automated submissions, or suspicious website activity. | Google reCAPTCHA, hosting logs, security tools, and related service providers. |
We ask that you do not submit sensitive personal information through a website form unless we specifically request it. For example, do not include passwords, financial account numbers, medical details, or confidential client information in a general website inquiry.
How We Use Information
We use personal information for practical business purposes related to our website, communications, marketing, security, and service inquiries.
- To respond to contact forms, phone calls, emails, and business inquiries.
- To evaluate whether Urban IT may be a fit for your company and its IT needs.
- To send marketing communications through ActiveCampaign when permitted.
- To measure website performance, understand content engagement, and improve the website.
- To operate advertising, remarketing, and conversion measurement programs.
- To protect the website from spam, abuse, fraud, and security threats.
- To comply with legal obligations, enforce our rights, and maintain appropriate business records.
We may combine information collected through the website with information from direct communications or business records where appropriate for these purposes.
Your Choices
You have choices regarding how we use personal information, depending on the context and applicable law.
- You may unsubscribe from marketing emails by using the unsubscribe link in those emails.
- You may adjust browser settings to block or delete cookies.
- You may use privacy tools or browser settings that send opt-out preference signals where supported.
- You may email [email protected] to request access, deletion, correction, or other available privacy rights.
- You may request to opt out of sale or sharing by following the instructions on our Do Not Sell or Share My Personal Information page.
Cookie settings and opt-out signals are often browser-specific and device-specific. You may need to repeat your choices if you use a different browser, clear cookies, or use another device.
California Privacy Rights
California residents may have rights under California privacy law, depending on whether the law applies to the particular interaction and information at issue.
These rights may include the right to know what categories of personal information we collect, use, disclose, sell, or share; the right to request deletion; the right to request correction; the right to opt out of sale or sharing; the right to limit certain uses of sensitive personal information where applicable; and the right not to be discriminated against for exercising privacy rights.
To make a privacy request, email [email protected]. Please include your name, contact information, the nature of your request, and enough information for us to evaluate and verify the request. Do not send sensitive information unless we ask for it through an appropriate verification process.
Data Retention and Security
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, operating marketing systems, complying with legal obligations, resolving disputes, and protecting our rights.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, email system, or online service can be guaranteed to be completely secure, so please use care when submitting information online.
Children’s Privacy
Our website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, email [email protected].
Changes and Contact
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, service providers, legal requirements, or website features. The date at the top of this page shows when the policy was last updated.
For privacy questions or requests, email [email protected].